Managing increased call volumes & delivery times responsibly View Covid-19 Update

Managing high levels of calls and emails, and extend delivery times responsibly

At Tiger Sheds, our goal is to create and maintain a safe and hygienic environment as your building is built and delivered during the Coronavirus pandemic. We are continuing to work hard through this additional period of lockdown, to ensure that all orders will be completed and dispatched to our patient customers.

We would ask for your patience while we work hard to deliver your building, and we hope you will understand in the current circumstances that there may be longer delays than would be normally expected. With our well-earned reputation for quality and our exclusive Tiger 20 Year Guarantee the wait will be worth it – you can be sure of that.

To safeguard our Tiger family, we continue to follow appropriate safe working practices and social distancing, in line with government advice. Measures such as spacing out our workshop benches, alternating work patterns so only half our teams are in at once, ensuring sanitizing equipment is available and requiring stringent cleaning routines, to help our staff stay safe. These steps cover transport too, with just one-person-delivery as standard and no requirement for your signature as proof of receipt. As our working patterns have changed in line with government guidance, this continues to affect our production times.

However, the ongoing pandemic situation has affected many other businesses too. This has reduced the availability of wooden buildings right across the market in the UK. As we mill our own slow-grown high-grade timber, and have a select group of trusted partners, we are able to continue to make our buildings by hand, here in our Yorkshire workshop. While the flow of raw materials may slow our schedule down, our ranges are still available to order and deliver – unlike many of our competitors.

While production processes have been affected by current conditions, we have reviewed every model to provide accurate and reliable lead times across the collection, according to size, style and complexity. These are clearly shown on each product page, in the shopping cart, and elsewhere on the website. We constantly monitor these and use every opportunity to improve them for each order.

With an unbeatable 20 Year Guarantee, free mainland UK delivery, interest-free finance options all available (subject to status), Tiger garden buildings continue to be very popular for the discerning customer. To help take the wait off, we have introduced a  lower £300 finance order threshold, and added a further Pay In 3 service from Klarna so there are even more options available to spread payments later if you would prefer.

If you have a question or need advice, please use the Contact Form on this website (just click the icon at the top of every page) and select what you require help with from the 'Subject' menu, and a member of our team will come back to you as soon as they can. Alternatively, please email customersupport@tigerbox.co.uk with your query. You can also call 0113 205 4189 (weekdays between 8a, & 5pm) but please not that there are currently extended call waiting times throughout the day. Rest assured that we are working very hard to respond as quickly as possible, Thank you for your understanding and patience.

Updated Monday 30th November 2020

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Tel: 0113 205 4189