We (“We”, “Us” and “Our” includes Tiger Sheds, its parent company Woodlands Homecare Ltd, WoodlandsDIY.com, and Woodlands DIY Store) take the privacy of our customers' data very seriously.
By making a purchase of goods or services from us, or providing your contact details to us in store, when visiting our websites (www.tigersheds.com and www.woodlandsdiy.com), placing an order or by communicating with us online, in writing, or by telephone, you are accepting and consenting to the practices described in his policy.
What Information Do We Collect?
In general, you can visit our sites without telling us who you are or revealing any personal information about yourself. In operating our site and our telephone services, we may, however, collect and process the following data about you:
During each of your visits to our sites, any communications with us, or use of our telephone service we may automatically collect the following information:
We may also collect information about you from other sources, and combine such information with information we hold about you - including where:
How long we will store your information
We will hold your information for as long as is necessary to fulfil our contractual obligation to you and to carry out any other purpose outlined in this policy.
Sensitive Personal Data
Unless we make it clear otherwise, our policy is not to ask for any sensitive personal data. We or our service providers may require certain sensitive data to process your order, fulfil a service, or deal with your enquiries. For example; if you have special requirements for delivery due to a medical condition or are exempt from VAT, we may require data relating to your physical or mental health in order to make arrangements as requested by you.
How We Protect your Personal Data
We know how much data security matters to all our customers. With this in mind, we will treat your data with the utmost care and take all appropriate steps to protect it. We secure access to all transactional areas of our websites and apps using ‘https’ technology. Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption. We regularly monitor our system for possible vulnerabilities and attacks and take action to prevent such from occurring.
Information about other people
If you provide information to us about any person other than yourself, you must ensure that they understand how their information will be used and that they have given their permission for you to disclose it to us and for you to allow us to use it. We may request consent from the other person to confirm that they have freely given their permission.
How your personal information is used
The information that we collect and store relating to you is primarily used to enable us to provide our products and services to you. In addition, we may use the information for the following purposes:
Information you give to us - We will use this information to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
You are able to opt out or unsubscribe from receiving this information at any time using the option included in any email correspondence or by contacting us with your details to remove you from our system or by selecting the appropriate ‘unsubscribe’ button on any email received.
Disclosure of Information
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information, we may be obliged to do so.
The data that we collect from you is processed by staff who work either for us or for one of our service providers. Such individuals or organisations may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. Where your personal information is disclosed to any of our service providers for these purposes, they will only have access to the information needed to perform their functions, and our contractual agreements with them do not permit them to use your personal information for their own purposes. We also take steps to help ensure that they will process it in compliance with the Act.
What happens if there is a breach?
If we believe there has been a breach, we will inform you within 72 hours and will take immediate action to resolve.
Please be advised, if you are under 16 years of age, we require the consent of your parent or guardian in order to store your information for the purposes outlined in this policy.
Right of Access
You have the right to access the information that we hold about you and your right of access can be exercised in accordance with the Regulation. You may lodge an access request for free, but depending upon the personal information you request, we may impose a charge to recover our costs in providing you with details of the information we hold about you. We will notify you of any such charge upon receiving your access request and will confirm with you whether you wish to proceed and pay such charge. To submit a Subject Access Request, please complete the following form and send back to us with all supporting documents required;
You have the right to rectify any incorrect personal information stored about you. If you no longer consent to us contacting you or object to our legitimate interest to contact you, you have the right to withdraw consent and/or be forgotten at any time. Please contact us directly to advise of your wish to assert any of the aforementioned rights. We will respond to your request to obtain any necessary information in order to fulfil within one month of the request receipt date. If you wish to, you can 'unsubscribe' from any emails by clicking the appropriate link at the bottom of any email from us.
For the purpose of the General Data Protection Regulation (GDPR) (EU) the data controller is Tiger Sheds, Calverley Lane, Rodley, Leeds, LS13 1NP
You can contact 0113 205 4189
Lines open: Monday - Friday 8am-5pm (excluding bank holidays).
Or, email us: firstname.lastname@example.org
Or, write to us at: