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Service Reviews

As part of our mission to be the best shed and cabin business in the country, we treasure the views of our customers. You have a really good insight into what we do well, and what we can improve, and we value your opinion.

It is customers like you who make our products so well received, and our service so highly rated. This is why we have over 220,000+ satisfied clients, many of whom come back again and again to order from us.

Select Month:
92 Reviews

Website & Communications

4.9

Customer Service & Support

4.7

Delivery

4.8

Assembly/Install

4.7
Tony Mourning
Date: 07 May 2025
Service Rating Comments
Website & Communications
5
Customer Service & Support
5
Delivery
5
Assembly/Install
5
William Jone
Date: 07 May 2025
Service Rating Comments
Website & Communications
5
Very clear and informative.
Customer Service & Support
5
Delivery
5
Assembly/Install
5
William Jones
Date: 07 May 2025
Service Rating Comments
Website & Communications
5
Very clear and informative.
Customer Service & Support
5
Delivery
5
Assembly/Install
5
Richard Cook
Date: 07 May 2025
Service Rating Comments
Website & Communications
5
Easy to use web site with good graphics.
Customer Service & Support
5
Kept informed at all times from ordering to delivery.
Delivery
5
Very helpful delivery driver who offered to place the shed panels where I wanted them.
Assembly/Install
5
I followed the instructions which made the assembly very easy.
Christine Raphael
Date: 07 May 2025
Service Rating Comments
Website & Communications
5
Excellent
Customer Service & Support
5
Excellent
Delivery
5
Excellent
Assembly/Install
5
Excellent family erected it for me in half a day and were very impressed with buikd
Charalambos Pavlides
Date: 06 May 2025
Service Rating Comments
Website & Communications
5
Good website, Easy to find what I'm looking for in Style or in size..
Customer Service & Support
5
Was good when I phoned to enquire about different style and prices
Delivery
5
Good on time and placed where I asked .
Assembly/Install
3
Assembly was OK, manage to do it on my own thou instructions could be a little better had to change what nails I used as N40 nails were too big for the tiger badge that goes on the baseboards as it split the badge, had to glue back together then drill holes and screw into place due to this for the corner strip used PP25 panels pins instead of the N40 as the instruction manual stated.. I also used brackets to secure the apex purlin from the inside instead of trying to hammer N65 at a angle, also used a small long drainage pipe on the tip of the roof between the roof to give a smooth fitting of the top felt ..
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Richard Halse
Date: 06 May 2025
Service Rating Comments
Website & Communications
5
Customer Service & Support
5
Delivery
5
Assembly/Install
5
Scott Galey
Date: 05 May 2025
Service Rating Comments
Website & Communications
4
Customer Service & Support
5
Delivery
5
Assembly/Install
4
peter thompson
Date: 05 May 2025
Service Rating Comments
Website & Communications
5
5
Customer Service & Support
5
5
Delivery
5
5
Assembly/Install
5
5
Rachel Cash
Date: 05 May 2025
Service Rating Comments
Website & Communications
5
Easy to navigate and plenty of choice
Customer Service & Support
5
Good communication about progress of order
Delivery
5
Arrived on time though I was told that the cabin would be offloaded and checked by the delivery driver to ensure all items had arrived, not the case though
Assembly/Install
3
The parts sheet was very confusing and would be better with a picture of each part next to the description. Written instructions not always very clear, and sometimes differed from the video (which was far more helpful). Whilst the doors arriving complete was a good idea, it made them extremely heavy with the glazing and took 4 of us to lift and slot into position. Roof felt only just long enough, thankfully we didn’t trim the end off before using, as the video showed, as this would have meant we didn’t have enough. The cabin went together very well and we were very impressed by the quality and finished look, far more substantial than a summerhouse but way cheaper than many other cabins we looked at.
(read more)
Tony Craven
Date: 05 May 2025
Service Rating Comments
Website & Communications
5
Good website
Customer Service & Support
4
Sometimes difficult to get someone on the phone. Email communications good although no reply to my e mails after delivery.
Delivery
3
Delivery was late. I had to enquire why. Driver wasn't too cooperative but eventually delivered it where I wanted it.
Assembly/Install
4
Plans too small to see easily. One log very twisted which broke the one below it. Please mark the scrap pieces included in the pack which can be used to hammer other pieces.
Trevor Staff
Date: 05 May 2025
Service Rating Comments
Website & Communications
5
Customer Service & Support
3
Poor communication.
Delivery
5
Assembly/Install
5
Linda hills
Date: 05 May 2025
Service Rating Comments
Website & Communications
5
Customer Service & Support
5
Delivery
5
Assembly/Install
5
Dariusz
Date: 03 May 2025
Service Rating Comments
Website & Communications
5
5
Customer Service & Support
5
5
Delivery
5
5
Assembly/Install
5
5
C M
Date: 02 May 2025
Service Rating Comments
Website & Communications
5
Excellent website, so much information and really welcoming
Customer Service & Support
5
Excellent from start to finish. Easy to order and agree delivery date. We had a slight issue with our lock but it was resolved with one email.
Delivery
5
On time as agreed.
Assembly/Install
5
Really easy for the two of us to construct and I'm NOT a DIY fan. Everything fitted together perfectly and it's lovely quality.
Robert Kamara
Date: 02 May 2025
Service Rating Comments
Website & Communications
5
Website was excellent with concise clear details of products on offer
Customer Service & Support
5
Email communication was excellent. Delivery excellent. Very very well made shed. Would certainly reccommend in future. No complaints - just observattions as below.
Delivery
5
Again excellent, Delivery Driver, fast helpful and polite. Was quite surprised that only 1 man to deliver entire shed. While he was fully capable, in this day and age of Health & safety I would have considered the delivery to be a 2 man job. Think he would have a task on his hands in heavy winds.
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Assembly/Install
3
I did a self assembly on a potting shed. If I only had to rely on the included instructions, there could ofbeen some confusion due to the additional attached pieces of wood for delivery purposes, which needed to be removed for assembly. Fortunately I had pre downloaded your online PDF on assembly, which much more clearly explained the need to remove these pieces first. Once removed assembly was straightforeward - Its's an exceptionally well designed shed. Very happy with end result.
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JAMES MCELWEE
Date: 01 May 2025
Service Rating Comments
Website & Communications
5
Customer Service & Support
4
Delivery
5
Assembly/Install
4
Rab McKenna
Date: 01 May 2025
Service Rating Comments
Website & Communications
5
So easy to find your way around great lay out
Customer Service & Support
5
Everything was done as soon as I placed my order delivery arranged
Delivery
5
Delivered on time by 2 knowledgeable staff who allowed me time to inspect the shed for any imperfections
Assembly/Install
5
This was the easiest shed I’ve ever assembled had it up within 2 hours

Yet another reason why Tiger stands out!

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