Terms & Conditions-New

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Here are some helpful definitions to help you
  • "You" means the person who places an order for goods or services or whose order for these is accepted by Tiger.
  • "Goods" means the product items (including services such as any instalment, provision of parts. delivery etc) which Tiger is to supply in accordance with these conditions.
  • "We" “us” means the Tiger business
  • "Conditions" means our standard terms and conditions of sale and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the two parties.
  • "Contract" means the contract for the purchase and sale of the goods.
  • "Writing" means email or post. It does not mean by fax, or by message or posted comment on any social media platform
Any reference to any provision of a statute shall be a reference to that provision as amended, re-enacted or extended at the relevant time.
All orders are an offer to buy goods pursuant to these Terms and Conditions, subject to acceptance by us.
Our prices shown are inclusive of any value added tax and are shown in sterling.

All costs will be set out clearly in your shopping trolley before you place your order or summarised by the customer sales adviser when ordering by telephone. Prices, offers and products are subject to availability and may change before (but not after) we accept your order.

All necessary information is correct at the time of publication, but mistakes do happen. If an error is made regarding the price or description of any item ordered, you will be notified and asked if you still wish to continue with the order. If you wish to withdraw you will receive a full refund of any monies paid.

If we decide to cancel the contract you will receive a full refund of any monies paid. Any claim for compensation will be considered on a case-by-case basis.
All wooden buildings are made to order and manufactured prior to delivery. You will receive notification via email when your order is being made, but you can use our online tracking facility as well. If a stock item is unavailable, you will be notified and given the following options
  • wait until the goods are available from stock,
  • accept an alternative product of a similar or enhanced specification, or
  • be reimbursed and receive a full refund.
  • The exact dimensions of the products cannot be guaranteed because of the natural variance of the material caused by their surroundings and the climate. For specific dimensions and the tolerances involved please check the building’s technical specification on the product page or consult our Customer Services team here. www.tigersheds.com/contact/
We accept card payments via Mastercard, Visa, American Express, Visa Debit, Solo and Maestro using our secure online payment system, or by telephone. Telephone orders will be confirmed verbally at the time of the call and by email. Online orders will be confirmed by email once payment has been received. These emails will include information on your cancellation rights.

Full payment (or a finance agreement in place) is required before the goods will be despatched. We reserve the right to refuse to accept any order for any reason.

You are responsible for ensuring the accuracy of your order (including name, full delivery address, contact details and any applicable specification) and providing all necessary information to enable us to perform the Contract.

You must use a valid credit or debit card and ensure that there are sufficient funds or credit facilities to meet the cost of the Order. Steps may be taken to verify the authenticity of the relevant card before supplying the Goods.

Finance
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment.

There are 6 payment terms on offer
  • Pay in 3 instalments (no interest or fees)
  • 6 months or 12 months at 0% interest
  • 24 months, 36 months, or 48 months at 9.9% APR
For more details on the terms of the finance offered, please see here. (https://www.klarna.com/uk/terms-and-conditions/)

Deposits
You may make a deposit of up to 50% of the Order price to reduce the amount of finance. If ordering a bespoke item on finance, a deposit of 25% will be required to be paid. The deposit must be made at the time the Order is placed.

If the subsequent finance application is declined, and you decide not to continue with the order, any deposit paid will be refunded in full.
For our “pick a day” delivery products you will receive an estimated AM/PM delivery slot for the day of delivery. For all over delivery services you will be advised of the estimated delivery date when the Order is accepted. When your product is ready for delivery, we will contact you to agree a date for delivery. Confirmation of the date and estimated arrival timeslot will be made by email. Please be aware delivery is Kerbside only, please see delivery section (https://www.tigersheds.com/delivery/) for more information.

We will keep you informed of any delay in completing your Order and take the necessary steps to fulfil the order as quickly as possible.

We do not consider the estimated delivery dates as part of the contract and are under no liability for any delay or failure to deliver unless the delay
 
  • Is attributable to us
  • Is considered unreasonable and no delivery date can be stated
  • you have specifically made ‘time of the essence’ in writing.
If the delivery location is outside our standard free delivery zone or the product ordered is customised or bespoke, the delivery period may be longer.

Delivery Address
Unless otherwise agreed in writing, the goods will be delivered to the address specified in the order. Orders placed using finance can only be delivered to the billing address.

We use a range of vehicles to deliver the different types of buildings we supply; in some cases, it may be necessary to use a smaller vehicle if access to your property is difficult for larger vehicles. In these circumstances there may be an additional delivery charge of £25 required.

Making The Delivery
A person over 18 must be present to accept and sign for the delivery. The delivery can be made without anyone present if we receive written permission from you at least 3 working days before the delivery date. In exceptional circumstances signatures may not be necessary.

If our vehicle cannot reach your property, the goods may be left at the nearest safe and accessible point.

Uncompleted Delivery
If a delivery cannot be completed because you or your representative were not present, access was restricted, or there was no suitable location in which to leave the goods, they will be returned to our warehouse, and you may be liable for all costs associated with a second delivery. The cost of this will be worked out by the delivery post code and vehicle required to do the delivery.

Cancellation of Delivery Bookings
If you wish to cancel a confirmed delivery you must give us at least 5 working days’ notice. If you cancel within 5 working days, you may incur a failed delivery charge. The charge will be worked out on any costs incurred in producing the building up to the point of cancellation and any charges made by our third-party couriers for failed delivery bookings. Delivered Items
Once goods have been delivered, they become your responsibility. Please also view the delivery section (https://www.tigersheds.com/delivery/) for more information.
You have the right to cancel the contract at any time up to 14 days after you take delivery of the goods.

If you wish to cancel an order, you must contact Tiger immediately. The notification should be in writing preferably via email to customersupport@tigersheds.com or you can you complete this form online.

If the Order has been delivered you will be liable for the cost of returning the goods to us. The cost of this will be worked out by the delivery post code and vehicle required to do the collection and may also be subject to an administration fee. We may reduce the amount of the reimbursement if any action taken by yourself reduces the value of the goods supplied.

You have no cancellation rights if your order is for a bespoke, customised, or personalised product.

Order completed
Your order should be checked as soon after it is delivered as possible to ensure all components are present and satisfactory. If any part of the order is missing, damaged, faulty or does not comply with the specifications you must notify us as soon as practicable.

We may require photographic evidence of any complaints, defects, requests to return a product or claims of incorrect or incomplete product delivery, which should be submitted to customersupport@tigersheds.com

Missing or damage items
If you provide evidence that items are missing or damaged, we will replace or repair any necessary parts to complete your agreed initial order.

Incorrect or faulty product
If we send you an incorrect or faulty item you will be offered a replacement, repair or offered a refund and exemption from collection costs. Any item to be returned or replaced must be in the same condition as delivered.

Refunds
Refunds due to amended purchases or cancellation made prior to delivery will be processed by us within 5 working days of the order amendment or cancellation of all or part of the order.

Refunds for orders that have been delivered and are subsequently cancelled, found to be faulty, damaged, or unwanted will made within 5 working days of the day of receiving the items back or the day on which you provide evidence of their return whichever is earliest.

Please allow a further 3-5 working days for your card or finance provider to process the refund back to your account.

We may reduce the amount of the reimbursement if any action taken by yourself reduces the value of the goods supplied.

For more information about your consumer rights please click here (https://www.citizensadvice.org.uk/)
Product Discounts
We sometimes offer special discounts for a limited time only. These offers are displayed around the site and are clearly marked. Our products are displayed with the product discount already applied. Promotional offers are only applicable to products which are clearly marked on site. Offers are valid until the end date featured in the promotion.

Voucher Code Discounts
Voucher discounts are driven by an alphanumerical code which may vary in length. Vouchers may be offered for general use on the website and over the telephone, or they may be personalised and restricted to specifically eligible groups. The conditions of each voucher offer will be clearly stated in the terms of the offer. To redeem the voucher, please enter the promotional code in the shopping trolley on the website or by informing our customer service advisor when placing an order over the telephone.

Deal Of The Day 
This offer is available for 24 hours only and such pricing will only be honoured during that 24-hour period as stated on the website. Prices displayed online will reflect the ‘Deal of the Day’ price.

Any special offers are subject to availability and subject to change. The offer can be withdrawn at any time.

Only timber products are eligible for product or voucher code discounts. Metal sheds & storage, plastic sheds & storage, greenhouses, paint, tools, and third-party products are not eligible for discounting or reductions. New timber products (indicated by NEW) are also exempted from any offers unless specifically stated.

Cyber Deals Event
The Cyber Deals applies to selected products purchased up to 11.59pm Wednesday 30th November 2022, together with the DEAL5 code. Discounted prices are available on selected items throughout the Tiger collection. Wooden buildings only. Orders may be placed by telephone or through the website. Available in the UK only. Normal terms and conditions apply.
Coverage
Installation is available on all log-cabins and our garden studio range. Installation is currently unavailable outside of mainland UK and at certain post codes in Northern Scotland, South West Wales and South West England. For more information contact our Customer Services Team here. www.tigersheds.com/contact/ Installation Scheduling
Tiger installations are carried out by our subcontracted installation partners. The pro-installation team will contact you in advance of the installation of your garden building to arrange a suitable time and date for the fitting.

The Installers should make contact within 10 working days of the delivery to arrange a date for the installation. This timeframe may be extended during busier periods, but you will be advised of and kept up to date of any delay.

Your presence is not required on the day of installation, if you will not be on site the installation team need to receive written permission to access your property this should be emailed to customersupport@tigersheds.com.

Conditions For Installation
A firm and level base needs to be in place on the agreed date of installation. If not, the installation will be aborted, and you may be liable for additional charges.

The base must be clear and easily accessible and provide sufficient working space around all sides (generally considered to be approximately 18 inches). If not, the installation may be aborted, and you may be liable for additional charges.

All components should be as close to the assembly area as possible.

Only the building will be installed. Additional work such as the installation of an alarm, solar lights hasps and staples etc will only be undertaken if agreed and paid for in advance.

Roof shingles will only be fitted if this option is selected and paid for in advance.

Windows will be pinned into position by the installer. It is your responsibility to make sure the windows are sealed and watertight.
For bespoke products, if required a construct diagram of the proposed structure with dimensions is created by a product designer and provided to the customer for approval. Construct drawings are chargeable and non-refundable whether the building order is completed or not in whatever circumstances.

Goods that are ordered to your specification or not available as a standard product from our website, for example made to order sheds and log cabins, cannot be cancelled, or returned once the order has entered manufacture as they are bespoke.

In this case, after we have sent you our confirmation of delivery date email and received your confirmation of your delivery booking slot you will have entered a binding contract to buy the goods, and because the goods are being made to your specification you will not be able to cancel that contract without paying a handling charge which could be up to 100% of the bespoke items purchase price.

Once the goods have been delivered you can only return them if they are not of satisfactory quality or reasonably fit for the purpose and we cannot remedy the fault to your reasonable satisfaction. Orders of bespoke products may also extend the average delivery lead time.
Non-Timber Buildings
All manufacturers on this website have been carefully selected as brand leaders in their chosen market and the products they supply are fully safety and quality control checked before despatch. In general, our manufacturers offer a full 12-month from date of delivery, parts warranty upon all their products. Some manufacturers also offer an extended guarantee on certain product ranges, in such cases this will be clearly marked on the product page and full details and terms of the guarantees provided as appropriate.

Timber Buildings And Materials
Timber is a natural product and prone to changes in appearance, including some movement and the occurrence of small knot holes or splits in extreme temperatures and weather conditions. Any splits, knots or similar visual imperfections in the timber will not affect the structural integrity of the product in any way, are not considered to be damage, and do not render the product unfit for purpose. Whilst every effort is made to hand pick timber without visible knotholes or splits there may be occasions where timber is selected in good faith that contains what appears to be a solid knot. Over the course of time/during movement of the product etc it may occur that these small knot holes are then dislodged from the timber leaving a small knot or crack.

Unfortunately, we cannot be held responsible for this maturing of the product and can only offer our best advice as how to deal with this situation in the unlikely event that it should occur. When measuring timber for the purpose of technical information the absolute external dimensions will be taken from a sample piece of each component used – it should be noted that due to the complex nature of the product and machining processes that this figure will give an average measurement that could be subject to slight variance throughout the rest of the individual boards in the pack measured. Whilst every effort will be made to select only components which match the average advertised sizing this is subject to the availability of the timber that has been machined and cannot be guaranteed.

The Tiger 20 Year Guarantee
The Tiger guarantee offer protection against general timber rot and decay – the guarantee does not cover the product against timber splits or warping which may occur naturally over time. To maintain the validity of these guarantees the product must be assembled strictly in accordance with the instructions supplied, treated annually (internally and externally) with an appropriate high-quality preservative and all glazing units must be sealed (Internally and externally) with silicone or other water tight sealant. For more information on how to correctly assemble and maintain your garden building please consult our comprehensive help centre here. (https://www.tigersheds.com/helpcentre/)

The Tiger timber guarantees will be deemed invalid if;
  • The product has not been assembled correctly by the end user in line with the assembly instructions – please see our product assembly section. Unless installation by our pro installation team
  • The base upon which the product is assembled is not suitable - all buildings should be assembled on a firm and level base constructed from a suitable material – please see our build a base guide here. (https://www.tigersheds.com/page/build-a-base/)
  • The product has not been treated after delivery/assembly (internally and externally) and treated annually (internally and externally) thereafter with an appropriate high-quality preservative – please see our product maintenance section here. (https://www.tigersheds.com/maintenance/)
  • Any windows have not been sealed, inside and out, with silicone or other watertight sealant - please see our product maintenance section here. (https://www.tigersheds.com/maintenance/)
  • The product has been customised or adapted in any way.
  • At any point after assembly the building has been in contact with any trees, plants or exterior walls which could allow moisture to penetrate the timber.
  • Any timber has been cut, pierced, or drilled without a subsequent application of approved cut-end treatment.
  • The eventual claimant was not the original purchaser of the product.
  • The roofing felt or covering has been damaged or incorrectly fitted allowing water ingress – please see our product assembly section.
Please note timber is a natural product and prone to changes in appearance, including some movement, warping and splitting, particularly in extreme weather conditions. This will not affect the structural integrity of the product – this is natural and is not covered by a guarantee.
We accept online payments in a secure environment using Secure Socket Layering technology (SSL) by credit or debit card. This means that on any page where you enter your personal information such as credit card details, the information sent to us is encrypted to safeguard your details. Encryption prevents other internet users from accessing this information. We have implemented a number of measures to ensure our site and your details are as secure as possible. When you send us your personal information, the link between your PC and our server is encrypted using industry standard methods (SSL). Once your information reaches our server the card details are further encrypted before being stored on our secure sever behind its firewall. Your card number is never stored in any human readable format. Our computers use your card details to take payment automatically. Our employees have no access to any sensitive customer information.

For extra security, you will see our checkout uses Verified by Visa, Mastercard SecureCard and American Express Safekey, which safeguards you from unauthorised use of your cards. Once you have registered and created a password with your card issuer, you will be prompted to provide this each time you check out.

You may visit this website and access the public information while remaining anonymous and not revealing any personal information. Tiger may record details of the domains from which users visit this site and analyse the data generated to assess trends, statistics, and customer’s needs. Information and data may be automatically collected through cookies. Users should familiarise themselves with the operation of cookies. Most browsers are initially set up to accept cookies. If you wish to make an online purchase from us, then you will be required to provide certain personal information as a prerequisite of being able to place an order. Tiger will only ask you for as much information as required to process your order and perform distribution effectively.

Supplied information will be retained by Tiger for as long as required, kept secure and in accordance with the requirements of the 1998 & 2018 Data Protection Acts, and not be transferred to any party outside the European Economic Union. You may contact Tiger at any time and request a copy of all information stored on our system that is personal to you to ensure it is correct and up to date. Please note in some instances there may be an administration fee charged for the provision of this data if the request is deemed excessive.

In accordance with our security policy, Tiger will endeavour to ensure that the ordering system is on a secure server and encrypted to prevent security breach and your information kept secure and not intercepted by a third party. Under no circumstances will Tiger hold sensitive payment details, such as your card number, expiry date and security code. All transactions are handled through our accredited payment bureaux: Sage Pay. For more information on the privacy policies of this bureaux, please refer to https://www.sagepay.co.uk/.

Any content and or information which you provide to Tiger must be legal, truthful and comply with all applicable laws and regulations.

If you have ordered Pro Installation, Tiger reserves the right to pass on your contact details to our specified installation partners who will contact you to arrange the Pro-Installation service and may contact you to discuss their competitive and professional installation service.

Tiger need to pass on your delivery details to our delivery partners, our 3rd party suppliers and their delivery partners in order to fulfil your order.

If you have placed an order with us choosing a finance option, Tiger reserves the right to pass on your contact details to our finance provider Klarna, who will contact you with a loan decision and, if your application is successful, arrange for loan payments with you.

For further details on our Privacy Policy please click here (https://www.tigersheds.com/page/privacy-policy/)

As previously stated, Tiger reserve the right to alter the website at any time. This includes altering the products, the content, the descriptions, and the prices. Tiger also reserves the right to alter these terms and conditions at any time.
Tiger reserve the right to approve, disapprove or display any customer reviews at our own discretion. Where we see fit, we may correct the grammar of a customer review (for comprehension) but not the content meaning - unless we feel it is necessary to remove any potentially offensive or unlawful statements.

Tiger customer reviews may be used by Tiger for marketing and promotional purposes both electronic and print, and by submitting a review you are consenting to this use without expectation of fee. Reviews used in this way will be abbreviated to first name and surname initial.

We use other third-party review sites such as Trustpilot, and by reviewing Tiger on these platforms you are consenting to these reviews also appearing on tigersheds.com via widgets and links.
Tiger reserve the right to approve, disapprove or display any customer submitted images for use at our own discretion.

Use of customer images includes but is not limited to, marketing and promotional purposes both electronic and print, customer, and product galleries online, and various social media outlets.

This use may be uncredited and without fee or permission.
The copyright in all material provided on this site is held by Tiger or by the original creator of the material. Except as stated herein, none of the material; may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Tiger or the copyright owner. Permission is granted to display, copy, distribute and download the materials on this website for non-commercial use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials.
Tiger buildings are designed such that planning permission and building regulations are, in the main, not required. Please note that compliance is the responsibility of the customer, and to this end we advise you contact your local authority as regulations can vary across the country. We accept no liability for failed permission and if engaged to remove the building a fee may be charged.

All our garden buildings are suitable for general domestic use. If you are planning to use them for business purposes, please make sure you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users, arising out of, or in connection with, the products shall be limited to the replacement value of the product in question.

In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for neither loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition. For commercial use, we do not accept any responsibility or liability for safety standards or compliance unless you have requested, in writing, buildings for use in that environment and we have supplied relevant safety certification.
If you are not entirely satisfied with your purchase, please contact our Customer Service Team here. (www.tigersheds.com/contact/) We will try to resolve any issues that you have as quickly as possible and if necessary, we will explain how to follow our complaints procedure. Where possible please supply photographs of any issues, this will help us investigate and resolve the issue for you.

If you remain unhappy with our final response, you may be entitled to refer your complaint to Furniture & Home Improvement Ombudsman, and we are bound to follow any decision that they make. To find out more about The Ombudsman and how you might be able to use their dispute resolution service visit their website - www.disputeresolutionombudsman.org or telephone them on 0333 241 3209.
To apply for Tiger Club membership, please complete the form at tigersheds.com/clubmember with your name, email and Tiger order reference. After this has been confirmed you will be sent a confirmation email with your club member number. Once received, please use this to claim your chosen Tiger Club member benefits. Pending receipt of your confirmation notice, you can use this temporary card to claim your 5% discount.

Membership is only open to Tiger customers who have purchased a Tiger wooden garden building (shed, storage unit, summerhouse or log cabin) over a value of £200. Members must be UK residents and over 18 years of age. Membership is at the discretion of Tiger Sheds, and may be withdrawn at any time. Abuse of membership terms may result in it being suspended or rescinded.

By submitting your Tiger Club membership application, you are consenting to receive additional marketing and customer service contacts via email and telephone. These contacts include (but are not limited to) new product update information, pre-sale alerts, special offers for Tiger products, notification of prize draw entries, and maintenance tips. You may unsubscribe at any time through the contact itself, or by contacting us at data@tigersheds.com or mailing us at: Data, Tiger Sheds, Calverley Lane, Rodley, Leeds LS13 1NP. United Kingdom. For full privacy policy details, please see here (https://www.tigersheds.com/page/privacy-policy/)

To claim any Tiger Club offer, a valid club membership number must be presented. Tiger Club offers can only be redeemed on telephone orders. Please call 0113 2054189 Mon-Fri 9am-5pm.

Tiger Club benefits are for named members only. Orders made by non-Tiger Club members claiming membership benefits or offers may be suspended pending any payment or corrections to that order.

Only Tiger branded products are eligible for product or voucher code discounts. Metal sheds & storage, plastic sheds & storage, greenhouses, paint, tools, and third-party products are not generally eligible for discounting or reductions unless specifically mentioned.

Tiger Club terms and conditions are subject to availability and subject to change. The offer can be withdrawn at any time. These terms and conditions are in addition to the standard Tiger terms and conditions available at tigersheds.com/page/terms/. All Tiger Club orders are subject to the standard Tiger terms and conditions, which take precedence over any Tiger Club terms.
Tiger can be contacted via any of the following methods.

Website
Through the Contact form accessible through the icon shown on every web page. Live Chat from the icon on every page (Monday – Friday 9am – 5pm)

Email
sales@tigersheds.com (for sales and general product enquiries) customersupport@tigersheds.com (for general after-sales assistance and complaints)

Telephone
0113 323 2148 (Lines open Monday – Friday 9am-5pm)

Post
Tiger, Calverley Lane, Rodley, Leeds, West Yorkshire, LS13 1NP.
Whilst every care is taken to ensure the information in this publication is correct, no legal responsibility can be accepted for any inaccuracy. The company reserves the right to alter or modify the information contained herein at any time in light of technical or other developments.

The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.

Tiger is a trading brand of WOODLANDS HOME & GARDEN GROUP LIMITED.

Registered office: Calverley Lane, Leeds, LS13 1NP Company Registration No. 132673 (England & Wales). VAT No. 886 5322 88
A hard copy of these Terms & Conditions is downloadable here, or is available on request from Tiger, Calverley Lane, Rodley, Leeds, West Yorkshire, LS13 1NP.

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